Maximum Tax Relief Privacy Policy

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Effective Date: October 10th, 2024

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At Maximum Tax Relief ("we," "us," or "our"), your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and interact with us. By using our website, you agree to the terms of this Privacy Policy.

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1. What information we collect

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We collect information that can identify, relate to, describe, or be associated with you or your household.

Information you provide to us directly:

• Contact Information: When you fill out a form or contact us, you may provide your name, email address, mailing address, and phone number.

• Tax and Financial Information: To provide our tax relief services, you may provide highly sensitive financial and tax information, such as your Social Security number, income details, financial account information, and information about your tax debts.

• Communication Data: This includes information you send us through emails, online forms, and telephone calls for communication, record-keeping, and legal purposes.

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Information we collect automatically:

• Usage and Technical Data: When you visit our website, we automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, pages viewed, and the time and date of your visit.

• Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the website, track user movements, and gather demographic information. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect website functionality.

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2. How we use your information

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We use your information to provide and improve our services, communicate with you, and comply with legal obligations.

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• To provide services: We use your personal information to analyze your financial and tax situation, process your case, and provide the tax relief services you requested.

• To improve customer service: Your information helps us respond to your inquiries and support needs more effectively.

• To process transactions: We use your financial information to process payments for our services. Payment details are handled by a third-party service provider and are not stored on our servers.

• To send periodic communications: The email address you provide may be used to send you information, updates related to your case, and, with your consent, promotional communications.

• For marketing purposes: We may use non-personally identifiable information for marketing and advertising.

• To protect our rights and others' safety: We may use and disclose information to protect our rights, property, or safety and that of others.

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3. How we share your information

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We do not sell, trade, or rent your personally identifiable information to outside parties for their marketing purposes without your express written consent. We may share your information only in the following limited circumstances:

• With your consent: We will disclose your information to outside parties only with your explicit permission.

• With trusted third parties: We share information with third-party service providers who assist us in operating our website, conducting our business, and performing services on our behalf (such as payment processing). These parties are bound by strict confidentiality agreements.

• To comply with the law: We will disclose your information when we are legally required to do so, such as in response to a court order, subpoena, or government investigation.

• During business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party, subject to that party agreeing to adhere to the commitments made in this policy.

 

4. Data security

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We are committed to protecting the confidentiality and security of your personal information. We implement commercially reasonable electronic and physical security measures, such as encryption and restricted access controls, to safeguard your data from unauthorized access or disclosure. However, no method of transmission over the internet is 100% secure.

 

5. Your rights

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• Access and Correction: You have the right to access the personal data we hold about you and to request that we correct any inaccuracies.

• Deletion: You can request the deletion of your personal data, subject to legal and regulatory requirements.

• Opt-out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in each email.

• Cookie Consent: You can manage or disable cookies through your browser settings.

 

6. Children's privacy

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Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

 

7. Changes to this Privacy Policy

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We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

 

8. Contact us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@mymaxtaxrelief.com

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Maximum Tax Relief California Consumer Privacy Act (CCPA) Privacy Policy

Effective Date: October 10, 2024

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This California Consumer Privacy Act (CCPA) Privacy Policy is an addendum to the general Privacy Policy for Maximum Tax Relief ("we," "us," or "our"). This policy applies only to California residents and addresses the specific rights afforded to them by the CCPA, as amended by the California Privacy Rights Act (CPRA). Any terms defined in the CCPA have the same meaning when used in this notice.

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1. Information we collect

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In the past 12 months, we have collected categories of personal information and sensitive personal information from California residents, including identifiers (like name, address, and SSN), financial account information, income details, commercial information, internet activity, geolocation data, and inferences about preferences. We do not use or disclose sensitive personal information for purposes requiring a right to limit its use under the CCPA.

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2. Sources of personal information

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We collect this information directly from you when you interact with us and through technologies like cookies on our website.

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3. Purpose for collecting and using personal information

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We collect and use your personal information for purposes such as providing tax relief services, communicating with you, processing payments, improving our services, ensuring security, and for marketing with consent.

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4. Disclosure of personal information

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In the past 12 months, we have disclosed categories of personal information (identifiers, financial, commercial, and internet activity) for a business purpose to service providers (like data analytics and customer support) and payment processors. We have not sold or shared personal information for cross-context behavioral advertising.

 

5. Your California privacy rights

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As a California resident, you have rights including the Right to Know (what information is collected, its sources, purpose, and who it's shared with), the Right to Correct inaccurate information, and the Right to Delete your personal information, subject to certain exceptions. We do not offer the Right to Limit Use and Disclosure of Sensitive Personal Information or the Right to Opt-Out of Sale or Sharing because our practices do not necessitate these rights under the CCPA. We will not discriminate against you for exercising your CCPA rights.

 

6. Exercising your California privacy rights

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To exercise your Right to Know, Correct, or Delete, submit a verifiable request via our toll-free phone number, webform, or email address. We will verify your identity by matching information you provide with our records.

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7. Authorized agent

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An authorized agent can submit requests on your behalf, but we may require proof of permission and identity verification from you directly.

 

8. The Gramm-Leach-Bliley Act (GLBA) exemption

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As a financial service provider, some information we collect is nonpublic personal information under GLBA and is exempt from certain CCPA rights like the Right to Know, Delete, and Opt-Out of Sale or Sharing. However, the CCPA's private right of action for data breaches still applies to GLBA-covered personal information.

 

9. Changes to this CCPA policy

We may amend this policy at any time, posting updates on our website and revising the effective date.